Privacy Policy
At NOVA LOGISTICS S.A, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when using our services, including our escrow and shipping platform.
1. Information We Collect
- Personal Information: Name, email, phone number, billing/shipping addresses, and account credentials.
- Transaction Information: Payment details, escrow transactions, shipment tracking numbers, and shipping history.
- Technical Information: IP address, browser type, operating system, and device information.
- Communication Data: Messages sent via our contact forms or support channels.
2. How We Use Your Information
- To facilitate secure escrow transactions and shipping services.
- To verify payments and track shipments accurately.
- To provide customer support and respond to inquiries.
- To improve our services, website functionality, and user experience.
- To comply with legal and regulatory requirements.
3. Data Sharing & Third-Party Services
- Payments are processed through verified company agents to ensure security.
- Shipping partners and third-party logistics providers may receive necessary details to deliver packages.
- We do not sell, trade, or rent your personal information to third parties.
- Third-party service providers are bound by confidentiality agreements and strict security standards.
4. Data Security
We implement robust security measures, including encryption and secure servers, to protect your data against unauthorized access, disclosure, or loss. Your payment information and escrow transactions are safeguarded according to industry best practices.
5. User Rights
- You have the right to access, correct, or delete your personal information.
- You can request a copy of your transaction history and escrow records.
- You may withdraw consent for data processing at any time, subject to legal or contractual obligations.
6. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze website traffic. No sensitive payment data is stored in cookies.
7. Legal Compliance
All transactions and data handling comply with applicable laws, including the European Union General Data Protection Regulation (GDPR) where applicable. We maintain records for auditing, dispute resolution, and compliance purposes.
8. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with the date of revision. We encourage users to review the policy periodically.
9. Contact Us
If you have questions regarding this Privacy Policy or your personal data, please contact our support team at Contact Us. One of our agents will respond within 24 hours.